Refund & Return Policy

1. When You Can Get a Full Refund

You can ask for a 100% refund if:

1.1 Your translated International Driving Document (IDD) was rejected by a car rental agency or traffic authority in a country listed on our Where It's Accepted page, and you send us proof (e.g. rejection letter, email from the agency).

1.2 You make the request within 3 years of your original order.

2. Digital Delivery Delay

If you selected fast-track or express digital delivery, you are eligible for a full refund if:

2.1 Your application was complete and all documents were correctly submitted.

2.2 The digital IDD is not delivered within the promised timeframe:

Express Orders: 5–8 minutes
Standard Orders: 2–24 hours

Note: Processing times are measured from the moment we receive a complete, valid application.

4. 30-Day Refund Window

You may request a cancellation and refund under the following terms:

4.1 Within 2 hours of placing your order:

Full refund – no questions asked

4.2 After 2 hours, but within 14 days of order:

Refund subject to 20% processing & printing fee

✘ Shipping costs are non-refundable once the package has been dispatched

4.3 Accepted refund reasons:

Change of mind
Decided not to use the document
No longer traveling

5. When We Can't Refund

We can't give a refund if:

✘ Your document had already been shipped when you cancelled
✘ You don't provide proof of rejection when claiming rental or authority refusal
✘ The delay or issue was caused by incomplete or wrong information you submitted
✘ Your request is made more than 1 year after your order

6. How to Request a Refund

To request a refund or replacement:

hello@internationaldrivers.com

Software Compiler Pte Ltd
68 CIRCULAR ROAD, #02-01, SINGAPORE
Singapore 049422

Include:

Your full name and order ID
A brief explanation of the issue
Any supporting documents (e.g., rejection letters, tracking proof)

All eligible refunds will be processed to the original payment method within 7–10 business days.

7. Which Laws Apply

This policy follows the laws of Singapore. Any disputes are handled by the courts in Singapore.